Getting an Error Message: ''Access denied''

Action

When using the Support Control Panel or the Recording Control Panel from the Meeting Details page, you may receive the error: "Access Denied"

Cause

This issue could possibly be due to an outdated, damaged, or unsupported version of Java. This issue is still under investigation.

Resolution

Remove all previous versions and install the supported version of Java.

1. Close all browser windows.
2. Click Start, select Settings (Windows 2K) and then click Control Panel.
3. In the Control Panel window, double click Add/Remove Programs.
4. In the Add/Remove Programs window, highlight and remove all version of Java 2 Runtime Environment, SE v1.4.x_0x (Where "x" is the version of Java) or J2SE Runtime Environment 5.0
5. Go to Java 2 Runtime Environment download page and install the current supported version of Java, Sun JVM 1.4.2.